AI, Chatbots, and Blockchain Trends to Watch in 2018

2018 promises progress on AI, chatbots, and blockchain

Very interesting article from: Paul Schaus and bankingexchange.com

Of course they have their agenda, but an interesting read none the less!

1. Smaller banks will experiment with AI.

The Digital Banking Report survey found that 29% of the participating banks with less than $100 million in assets planned to implement an AI solution in the next six months to a year.

2. Chatbots will take big leaps forward.

As chatbots handle more complex and sensitive tasks, security will also become paramount to earn customers’ trust in this new channel. Wells Fargo has been training its chatbot to recognize sensitive info provided by the customer and automatically encrypt it. Chatbots could also require a second layer of authentication for more sensitive interactions.

3. Blockchain’s growing pains will take center stage.

As banks explore more varied and sophisticated applications for blockchain, they will need to ensure that blockchain systems offer the necessary throughput. In some cases, that could push banks to explore alternative distributed ledger technologies besides blockchains.

Swirlds’ Hashgraph architecture, for example, is gaining some notoriety as it can process hundreds of thousands of transactions per second—far more than the Bitcoin blockchain, for instance—and is designed for authentication and identity management use cases that banks are likely to be interested in following this year’s disastrous Equifax breach.

Credit: Paul Schaus and bankingexchange.com